Patient Information
Patient Charter
Every patient of the Practice is entitled to :
- receive treatment which is, in the opinion of the Practitioner, reasonably necessary for the patient’s well-being, regardless of his or her ability to pay
- a clear explanation of, and advice on, the patient’s medical condition and any proposed treatment
- a referral for specialist’s medical opinion or other second opinion in appropriate circumstances
- receive information via the Practice’s notice board or web site of any relevant health promotion exercises and preventative medicine initiatives
- access to necessary paramedical support
- absolute confidentiality of medical records maintained by the Practice subject to any provisions for disclosure imposed or allowed by law
- be kept informed by means of the Practice notice board or web site of any substantial changes in the prices, terms or conditions upon which the Practice will serve the needs of its patients
- have any formal complaint against the Practice investigated and dealt with in a manner which is both fair and expeditious and in accordance with the Practice protocol
The Practice is entitled to:
- receive courtesy and civility from its patients
The Practice will not accept:
- rudeness, threats or aggressive behaviour directed towards practitioners staff or other patients
- repeated abuse of its facilities including emergency or out of hours services
New Patients
If you would like to register as a patient at the Queen's Road Medical Practice, please telephone 01481 724184 to book a 'registration appointment'. Please also print off and complete the following form and bring it with you to your appointment -
New Patient Health Questionnaire
Please note that you are not registered as a patient until you have attended your registration appointment and been officially accepted by the Practice.
Medical Records
Should the need arise, patients’ medical records may be shared with other professionals involved in patient care.
Sharing of medical information will be under the following guidelines as published in the Data Protection (Bailiwick of Guernsey) Law, 2001.
The processing is necessary for medical purposes and is undertaken by:
a) a health professional; or
b) a person who in the circumstances owes a duty of confidentiality which is the equivalent to that which would arise if that person were a health professional
“Medical purposes” includes the purposes of preventative medicine, medical diagnosis, medical research, the provision of care and treatment and the management of healthcare services.
If you have any queries please speak to a member of the management team or your Doctor.
Links to Other Helpful Websites
States of Guernsey - The official States of Guernsey website offers comprehensive information on all aspects of Guernsey life.
Cancer - If you have any question on any cancer, you may find the Cancerbackup website useful. The Pink Ladies support group website offers information on breast cancer.
Trying to Give up Smoking? Need some help? - Quitline Guernsey offers excellent advice on how to give up smoking.
Les Bourgs Hospice also has its own website.
Please note that as the above are external links, Queens Road Medical Practice cannot accept responsibility for the information contained within these websites.