Patient Information

Patient Charter

Every patient of the Practice is entitled to :

• receive treatment which is, in the opinion of the Practitioner, reasonably necessary for the patient’s well-being, regardless of his or her ability to pay
• a clear explanation of, and advice on, the patient’s medical condition and any proposed treatment
• a referral for specialist’s medical opinion or other second opinion in appropriate circumstances
• receive information via the Practice’s notice board or web site of any relevant health promotion exercises and preventative medicine initiatives
• access to necessary paramedical support
• absolute confidentiality of medical records maintained by the Practice subject to any provisions for disclosure imposed or allowed by law
• be kept informed by means of the Practice notice board or web site of any substantial changes in the prices, terms or conditions upon which the Practice will serve the needs of its patients
• have any formal complaint against the Practice investigated and dealt with in a manner which is both fair and expeditious and in accordance with the Practice protocol 

The Practice is entitled to:  

• receive courtesy and civility from its patients 

The Practice will not accept:

• rudeness, threats or aggressive behaviour directed towards practitioners staff or other patients
• repeated abuse of its facilities including emergency or out of hours services
   
  

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Links to Other Helpful Websites

States of Guernsey - The official States of Guernsey website offers comprehensive information on all aspects of Guernsey life.

Cancer - If you have any question on any cancer, you may find the Cancerbackup website useful. The Pink Ladies support group website offers information on breast cancer.

Trying to Give up Smoking? Need some help? - Quitline Guernsey offers excellent advice on how to give up smoking.

Les Bourgs Hospice also has its own website.

Please note that as the above are external links, Queens Road Medical Practice cannot accept responsibility for the information contained within these websites.